General Terms and Conditions
1. Scope of Application These General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and businesses.
For Germany: Consumers are, in accordance with § 13 of the German Civil Code (BGB), any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
For Austria: In the following conditions, "consumer" refers to "Konsument" as defined by the Consumer Protection Act (KSchG).
A business is a natural or legal person or a legally competent partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.
For businesses: If a business uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contractual Partners, Conclusion of Contract, Correction Options The purchase contract is concluded with RESS GmbH & Co.KG.
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order. You may initially place our products into the shopping cart without obligation and correct your entries before submitting your binding order by using the correction tools provided and explained in the ordering process. By clicking the order button, you submit a binding offer for the items in the shopping cart. Confirmation of receipt of your order is sent via email immediately after submission.
We accept your offer within two days by:
Sending a declaration of acceptance in a separate email, or
Processing the payment transaction via our payment service provider or the selected payment service provider. The time of execution depends on the selected payment method (see "Payment").
The relevant alternative for you depends on which of the listed events occurs first.
3. Contract Language, Storage of Contract Text The available contract languages are German and English.
We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible online.
4. Subject of the Contract 4.1 Product Description The respective product description is an essential component of the contract.
4.2 Product Images Without prejudice to your statutory warranty rights, please note the following:
Due to individual screen configurations (e.g., resolution and brightness), slight deviations between the displayed and actual product colors may occur.
5. Delivery Conditions We deliver products to the shipping address provided during the order process.
You may also collect your order from RESS GmbH & Co.KG, Am Hasselbruch 28, 32107 Bad Salzuflen, Germany, during the following business hours:
Monday to Thursday: 7:30 AM to 4:30 PM
Friday: 7:30 AM to 3:00 PM
6. Payment 6.1 Due Date and Default The price is due upon contract conclusion unless otherwise stated in the following payment conditions.
For consumers: In case of payment default, we reserve the right to charge a reminder fee of €1.50 per subsequent reminder. You may provide proof of a lower loss. Other claims remain unaffected.
For businesses: In case of payment default, we reserve the right to charge statutory default interest of nine percentage points above the base interest rate, plus a flat fee of €40. Other claims remain unaffected.
6.2 Payment Methods The following payment methods are available:
Prepayment: We provide our bank details in a separate email, and the goods are shipped after payment is received.
SEPA Direct Debit: By placing an order, you grant us a SEPA direct debit mandate. We will notify you at least one banking day in advance before debiting your account (Prenotification).
Invoice: The invoice amount is due 30 days after receipt of the invoice and goods via bank transfer.
Installment Purchase via ALBIS HiTec Leasing GmbH: Available upon successful credit check.
7. Right of Withdrawal You have the statutory right of withdrawal as described in the withdrawal policy.
8. Retention of Title The product remains our property until full payment is made.
For businesses: Ownership remains with us until all claims from the business relationship are settled. You may resell the goods in the ordinary course of business; claims arising from resale are assigned to us in advance.
9. Transport Damage For consumers: If goods arrive with obvious transport damage, please report this immediately to the carrier and contact us promptly.
For businesses: The risk of accidental loss or deterioration passes to you as soon as the goods are handed over to the carrier.
10. Data Backup You are responsible for regular and proper data backups. We are not liable for data loss that could have been avoided through regular backups.
11. Warranty and Guarantees Statutory warranty rights apply.
For businesses: The warranty period for newly manufactured items is one year from risk transfer.
12. Liability We are always liable for damages caused by us, our legal representatives, or vicarious agents:
For injury to life, body, or health,
In cases of intentional or grossly negligent breaches of duty,
In cases covered by product liability law.
For breaches of essential contractual obligations (cardinal obligations) due to slight negligence, liability is limited to foreseeable damages.
13. Code of Conduct We adhere to the following codes of conduct:
14. Dispute Resolution The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.
Important Notice: The ODR platform will be permanently discontinued on July 20, 2025. Complaint submissions will cease on March 20, 2025. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
15. Final Provisions For businesses, German law applies, excluding the UN Sales Convention.
For merchants, legal entities under public law, or public-law special funds, the exclusive place of jurisdiction is our business location.
If individual provisions of these GTC are wholly or partially invalid, the remainder of the contract remains in effect. Statutory regulations will apply to replace invalid clauses.